Frequently Asked Questions
Everything you need to know about shopping with Sige Mart UAE
Which areas in the UAE do you deliver to?
Sige Mart UAE currently delivers across all seven Emirates, including Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, and Fujairah. Delivery timelines may vary depending on your specific location.
How do you ensure the freshness of food items during delivery?
We prioritize quality by using temperature-controlled delivery vehicles for all perishable goods. Our team follows strict food safety protocols to ensure your groceries arrive fresh and in perfect condition.
What are your delivery charges and minimum order requirements?
We offer free delivery on orders above AED 100. For orders below this amount, a flat delivery fee of AED 15 applies. There is no minimum order value required to place an order.
What payment methods do you accept?
We accept a variety of payment methods including Credit/Debit cards (Visa, Mastercard), Apple Pay, and Cash on Delivery (COD) for your convenience.
What is your return policy for food products?
Due to health and safety regulations, perishable food items can only be returned at the time of delivery if they are damaged or incorrect. Please inspect your items upon arrival and notify our rider immediately.
Can I schedule a specific time for my delivery?
Yes, during the checkout process, you can select your preferred delivery date and time slot. We strive to meet all scheduled windows to ensure your groceries fit into your daily routine.