Returns & Refund Policy
At Sige Mart UAE, we prioritize the freshness of your groceries and offer a hassle-free return policy for any products that do not meet our quality standards. Due to the perishable nature of food items, please inspect your order upon delivery and notify us immediately of any discrepancies.
Report the Issue
Contact our customer support team within 24 hours of delivery via WhatsApp or email, providing your order number and clear photos of the items in question.
Verification Process
Our quality assurance team will review your request to ensure it meets our return criteria for damaged, expired, or incorrect food items.
Schedule a Pickup
Once approved, we will arrange for a courier to collect the items from your doorstep at no additional cost to you.
Receive Refund or Replacement
Choose between a full refund to your original payment method or an immediate replacement of the product delivered with your next order.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing